Privacy Policy

WHO WE ARE

Oakhampton Ltd, trading as Clean Wheelie Bins and CWB Cleaning Services, respects your privacy and is committed to protecting your personal data.

This Privacy Notice explains what personal information may be collected when you enquire about, book or use our services, why that information is required, how it may be used and shared, and the rights you have in relation to your personal data.

For the purposes of applicable data-protection law, Oakhampton Ltd is the data controller in respect of personal data for which it determines the purposes and means of processing.

WHAT DATA WE COLLECT

When you enquire about, sign up for, book or use one of our services, we may collect information including:

Your first and last name
Your address and Eircode
Your phone number
Your email address
Details about your property or service location
Details of the services, cleaning plan and optional extras you select
Your account and booking information
Your selected payment option and payment frequency
Payment and transaction information required to process payments securely
Information relating to recurring payments, payment schedules and account balances
Promotional codes or discounts used
Records of payments, invoices, refunds and transactions
Records of services scheduled and completed
Relevant access instructions you provide for carrying out a service
Records of communications with us
Information you provide when contacting us with a question, cancellation request, complaint or service issue
Records of booking acknowledgements or requests, including where you request that a service begins during a statutory cancellation period
Your marketing preferences, where applicable
Information about how you heard about our services, where provided

We only seek to collect personal information that is reasonably necessary for providing and managing our services and operating our business.

WHY WE COLLECT AND USE YOUR INFORMATION

We may use your personal data to:

Provide and manage the cleaning services you have requested
Set up and manage your customer account
Process and manage online bookings
Confirm whether your property is within an available service area
Arrange and schedule services and authorised service-provider visits
Communicate with you about your service
Send booking confirmations, service reminders and updates
Process payments securely
Manage recurring payments, payment schedules, outstanding balances and refunds
Maintain records of services provided and reconcile an account where a service is cancelled or ended
Produce invoices, receipts and other transaction records
Apply promotional codes and discounts
Respond to enquiries, cancellation requests, complaints or service issues
Manage customer-service issues and investigate reported problems or damage
Improve our services and customer communications
Maintain appropriate business and accounting records
Comply with our legal, regulatory, tax and accounting obligations
Send marketing communications where permitted by law or where you have agreed to receive them

We will not use your personal data for purposes that are incompatible with the purposes for which it was collected unless permitted or required by law.

OUR LAWFUL BASIS

We process personal data only where we have an appropriate lawful basis. Depending on the circumstances, this may include:

CONTRACT

We process information where it is necessary to take steps at your request before entering into a contract, or to enter into or fulfil our contract with you. This may include:

Processing your booking
Providing the services you selected
Arranging and scheduling your service
Communicating with you about your booking or service
Processing payments and refunds
Managing your subscription or recurring-payment arrangement
Managing cancellations, account balances and services already provided

LEGAL OBLIGATION

We may process and retain certain information where required to comply with legal, tax, accounting, consumer-protection or regulatory obligations.

LEGITIMATE INTERESTS

We may process certain information where it is reasonably necessary for the legitimate operation, administration, security and improvement of our business, provided those interests do not override your data-protection rights.

This may include appropriate customer-service, fraud-prevention, service-management, record-keeping and business-administration activities.

CONSENT

Where consent is the appropriate lawful basis, we will ask for your consent. This may apply, for example, to certain marketing communications.

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect processing that was lawfully carried out before consent was withdrawn.

WHO WE SHARE YOUR INFORMATION WITH

We may share personal data with trusted third parties where this is reasonably necessary to operate our business, process your booking, take payment or provide the services you have requested.

These may include:

Authorised service providers or subcontractors carrying out cleaning or related services on our behalf
Payment-processing providers
Website and IT service providers
Customer-management, scheduling and booking-system providers
Email, SMS and other communications providers
Accounting, legal and other professional advisers
Government, regulatory, tax or law-enforcement authorities where required by law

Where a third-party service provider requires customer information to provide a booked service, only information reasonably necessary to arrange, manage and deliver that service will be shared.

Where a provider processes personal data on our behalf, appropriate contractual and data-protection arrangements will be maintained where required.

WE DO NOT SELL YOUR PERSONAL DATA TO THIRD PARTIES FOR MARKETING PURPOSES.

AUTHORISED THIRD-PARTY CLEANING SERVICE PROVIDERS

CWB Cleaning Services uses an authorised third-party service provider to carry out window, gutter, soffit & fascia and related cleaning services on our behalf.

To arrange and carry out these services, we may share information reasonably necessary for the provider to attend your property and complete the booked work. This may include:

Your name
Service address and Eircode
Phone number
Relevant property and booking information
Services or optional extras selected
Appointment information
Relevant access instructions

The authorised service provider may use these details to contact you where reasonably necessary to arrange or carry out the service.

CWB Cleaning Services remains your primary point of contact for your service plan, payments, account queries, changes, complaints and service issues.

Information will only be shared for legitimate purposes connected with arranging, providing or managing the service. Where a separate consent is legally required for a particular use of your information, it will be requested separately.

PAYMENTS AND SAVED PAYMENT METHODS

Payments may be processed using third-party payment providers. Payment-card information is processed securely through the relevant payment provider, and CWB Cleaning Services does not need to store your full payment-card details directly.

Where you select a recurring payment plan, a valid payment method must be securely saved or linked with the payment provider so that scheduled payments and any properly due account balance can be processed in accordance with the applicable Terms & Conditions.

Information associated with your payment arrangement may include:

Payment status
Amounts paid or refunded
Payment dates
Selected payment frequency
Future scheduled-payment information
Outstanding account balances
Payment-provider customer or transaction references
Whether a payment method has been saved for future payments

We may retain appropriate transaction and payment records for administration, accounting, contractual and legal purposes.

SERVICE COMMUNICATIONS

We may use your contact details to send communications reasonably necessary to provide or administer your service. These may include booking confirmations, service dates, reminders, access requests, weather or rescheduling updates, payment information and account communications.

These service communications are separate from optional marketing communications.

MARKETING COMMUNICATIONS

Where applicable, we may contact you about services, offers or information in accordance with applicable law.

This may include reminders about rebooking a previous standalone annual gutter or soffit & fascia service, where permitted by law.

Where consent is required, marketing communications will only be sent where the appropriate consent has been obtained. Where the law permits marketing to an existing customer without separate consent, the applicable legal conditions and opt-out requirements will be followed.

You can opt out of marketing communications at any time by using the unsubscribe or opt-out method provided, or by contacting us.

Opting out of marketing does not prevent us from sending communications necessary to administer your account, booking, payment or service.

HOW LONG WE KEEP YOUR INFORMATION

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, contractual, tax, accounting and regulatory requirements.

The appropriate retention period may depend on the type of information and the reason it is held. For example:

Customer and service information may be retained while an account or subscription remains active and for an appropriate period afterwards.
Booking, service, invoice, payment, refund and transaction records may be retained for the period required for accounting, tax, contractual and legal purposes.
Records relating to cancellations, complaints, service issues or damage may be retained for an appropriate period where needed to administer or defend a claim or resolve a dispute.
Information relating to enquiries that do not result in a service may be retained only for an appropriate period necessary to deal with the enquiry and associated administration.
Marketing information may be retained until you withdraw consent or opt out, where consent is the applicable basis, subject to retaining appropriate suppression records where necessary.

Information will be securely deleted or anonymised when it is no longer reasonably required, subject to applicable legal obligations.

YOUR DATA-PROTECTION RIGHTS

Depending on the circumstances and applicable law, you may have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete personal data
Request deletion of your personal data in certain circumstances
Request restriction of certain processing
Object to certain processing
Request data portability where applicable
Withdraw consent where processing is based on consent
Object to or opt out of direct marketing
Make a complaint to the Data Protection Commission

Some of these rights are subject to legal conditions and exceptions and therefore may not apply in every circumstance.

If you wish to exercise a data-protection right, please contact us using the details below.

DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Where third-party systems or providers are used, appropriate security and data-protection arrangements will be maintained where required.

Access to personal information is limited to those who reasonably require it for legitimate business or service purposes.

COOKIES AND WEBSITE INFORMATION

Our website may use cookies and similar technologies.

Information about the cookies used, their purpose and the choices available to website visitors is provided separately in our Cookie Policy and through the website’s cookie-management facilities where applicable.

CHANGES TO THIS PRIVACY NOTICE

We may update this Privacy Notice from time to time to reflect changes to:

Our services
Our website
Our booking or payment systems
The way personal information is processed
Our authorised service providers
Applicable legal or regulatory requirements

The current version of this Privacy Notice will be made available on our website.

CONTACT US

If you have any questions about this Privacy Notice, how your personal information is used, or if you wish to exercise your data-protection rights, please contact:

Oakhampton Ltd
Trading as Clean Wheelie Bins / CWB Cleaning Services
Phone: 085 25 25 971
Email: info@cwbcleaningservices.com
Address: 25 Stonehall, Newport, Co. Tipperary, Ireland

SUPERVISORY AUTHORITY

You also have the right to make a complaint to the Irish supervisory authority:

Data Protection Commission
6 Pembroke Row
Dublin 2
D02 X963
Ireland