Clean Wheelie Bins – Terms & Conditions

By signing up with Clean Wheelie Bins, you agree to the following terms and conditions:

1. General

Customers must keep their contact and service details up to date (address, phone, email, waste company, etc.).
If you move home and no longer require our service at your new address, please notify us at least 14 days in advance.
It is the customer’s responsibility to ensure their bin is clearly marked and identifiable.
Bins must be left out, emptied, and accessible for cleaning.
If a bin is unavailable or incorrectly presented (not emptied, blocked access, excessive waste inside), the clean may be missed and the credit/payment for that clean may be lost.
Operatives will decide if a bin can be cleaned if waste remains inside. Any loose waste removed will be bagged and returned to your bin.
We cannot clean bins contaminated with paint, oil/grease, or animal waste (e.g., cat/dog faeces).

We provide services to domestic and commercial customers within approx. 20km of Limerick City.
Some areas we only provide a service every 3 months and may not be able to call until we are back in the area.
We have set schedules based on areas and sometimes customers sign up in between schedules. Where possible we will try to get your first clean done as soon as possible, and all subsequent cleans will be on the same schedule as others in your area. Therefore, the second cleaning may take place sooner or later than you are expecting.
Cleaning is carried out after your bins are emptied – normally the same day or the following day.
Customers will receive a text reminder before their scheduled clean.
We send or texts messages through a platform called Squeeegee. This is a two-way text system allowing customers to reply to us.
If your bin is not available (holidays, not emptied, etc.), you must notify us at least 12 hours in advance by phone, text, or email. Failure to do so may result in being charged for that clean.
For health and safety reasons, service may occasionally be delayed or rescheduled (e.g., extreme weather, road access issues, mechanical issues.). Customers will be notified where possible.
Service breaks: we normally operate 48 weeks in the year, with a 2-week break at Christmas and a 2-week break in the summer.
Bank Holiday Service – We may have to move your service to an alternative day and will communicate to you by text if this happens.

Services are available on a Pay Yearly basis or Pay-As-You-Go with a €50 deposit.
Payments are processed securely online via Stripe. Customers may also pay by phone if arranged.
For Pay Yearly Customers, the annual fee is due upfront. No further payments are required until renewal.
For Pay Yearly Customers, we will send renewals invoices 2-4 weeks in advance of us calling to start the new subscription.
For Pay-As-You-Go Customers, the €50 deposit is used as credit for initial cleans. Once used up, charges are automatically billed to the saved card on the selected schedule (per clean, monthly, every 2 months, or quarterly).
For Pay-As-You-Go Customers, we will not be sending invoices as renewals will take place on a recurring basis. If you do need a yearly invoice or a statement of how much you have paid, please get in touch and we will arrange this for you.
Customers must save a card on file to use the Pay-As-You-Go option.
Missed cleans due to customer error (bin not out, blocked access, wrong day, etc.) will still be charged.
Commercial Customers can get their bins cleaned monthly (depending on area) or every 3 months.
Commercial Customers must pay yearly in advance of service
Price of the commercial service varies depending on bin size

Customers may cancel their subscription at any time by contacting us by phone, text, or email.
If cancellation occurs before the first clean, a full refund will be issued.
If cancellation occurs mid-subscription:
– Pay Yearly customers: unused full months may be refunded at our discretion.
– Pay-As-You-Go customers: any unused deposit balance will be refunded.
Subscriptions may be transferred to a new address within our service area. If service cannot be provided at the new address, any unused balance will be refunded.
Clean Wheelie Bins reserves the right to refuse service or cancel a subscription at any time, with any unused balance refunded

For queries, changes, or cancellations, please contact us:

📧 info@cleanwheeliebins.com

📱 085 252 5971